At Cherian Enterprises, we want your buying experience to be clear, simple, and dependable. This page explains our delivery charges, dispatch timelines, return and replacement process, refund rules, and payment options.
Delivery charges depend on the product weight, order quantity, package size, and delivery location.
For some orders, shipping charges may be shown at checkout. For bulk orders, custom printed tapes, or large-volume orders, our team may share the delivery cost separately before confirming the order.
For ready-stock products, we usually aim to dispatch orders within 24 hours after order confirmation and payment confirmation.
Dispatch time may be longer for:
Bulk orders
Custom printed tapes
Special-size products
Made-to-order products
Large quantity orders
Orders placed on Sundays, public holidays, or non-working days
Delivery time after dispatch depends on the courier, transport service, and delivery location.
Yes, we can support delivery across India, depending on product availability, order quantity, and courier or transport service availability for your location.
At present, international delivery is not available directly through our website.
International customers can still share their requirements with us by email. Please include your company profile, product details, micron, color, size, length, quantity, and delivery requirement.
Email: info@cherianenterprises.com
No. We believe in clear pricing.
The price shared with you will include the product cost and applicable packaging or handling cost, wherever mentioned. Delivery charges, taxes, or additional charges, if applicable, will be shown or communicated before order confirmation.
Pay on Delivery may be available only for selected products, order values, and serviceable locations.
For some locations, Pay on Delivery may not be available due to courier restrictions, pin code limitations, order value, or operational reasons.
Pay on Delivery depends on third-party courier and collection service availability. Some pin codes may not support this service.
Pay on Delivery involves third-party payment collection and courier handling. If any additional charge applies, it will be shared before order confirmation.
Cherian Enterprises accepts return or replacement requests only in the following cases:
Wrong product received
Damaged product received
Defective product received
Product has a verified quality issue
Product is significantly different from the confirmed order
You must contact us within 48 hours of receiving the product.
To help us resolve your issue faster, please share:
Order number
Product photos
Packaging photos
Clear video or image showing the issue, if required
Description of the problem
Your contact details
Returns or replacements may not be accepted if:
The product has been used
The product is physically damaged after delivery
The product is not in original condition
Packaging, parts, labels, or accessories are missing
The issue is reported after the return window
The product was ordered incorrectly by the customer
The product is a custom printed, special-size, or made-to-order item
Custom printed tapes and made-to-order products are not returnable unless there is a verified manufacturing defect or an error from our side.
Regular product orders may be cancelled only if the order has not been processed, packed, dispatched, or handed over to courier/transport.
Once an order is processed or dispatched, cancellation may not be possible.
Custom printed tapes, special-size products, and made-to-order items cannot usually be cancelled once production, printing, cutting, or processing has started.
Please check all details carefully before confirming a custom order.
Refunds are considered only after our team verifies the issue and approves the return, replacement, or cancellation request.
Refunds may be approved in cases where:
The wrong product was sent
The product received was damaged or defective
A return request was accepted after inspection
An order was cancelled before processing
A replacement is not possible from our side
Once the returned product is received and inspected at our warehouse, approved refunds will be processed within 10-15 working days.
The time taken for the amount to reflect in your account may depend on your bank, payment method, or payment gateway.
Shipping charges may not be refundable unless the issue occurred due to an error from our side.
For approved cases, our team will confirm whether shipping charges are refundable or not.
Depending on the order type and availability, you may be able to pay through:
UPI
Bank transfer
Debit card
Credit card
Online payment gateway
Cash, where applicable
Pay on Delivery, where available
For bulk orders, wholesale orders, and custom printed tapes, our team may suggest the most suitable payment method based on order value and requirement.
Online payments are processed through secure payment gateways or banking service providers.
Cherian Enterprises does not store sensitive payment details such as full card number, CVV, UPI PIN, net banking password, or payment authentication details.
Your order and purchase history may be stored by Cherian Enterprises for order processing, customer support, invoicing, accounting, and legal compliance purposes.
For delivery, return, replacement, refund, payment, or order-related support, please contact us:
WhatsApp Business: +91 89287 18023
Email: info@cherianenterprises.com
Address: A-302 Kent Enclave, R.M. Bhattard Road, Mumbai 400092