Privacy Policy

At Cherian Enterprises, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, www.cherianenterprises.com.

By using our website, placing an order, submitting an inquiry, creating an account, or contacting us, you agree to the terms of this Privacy Policy.

1. About Cherian Enterprises

Cherian Enterprises is a Mumbai-based business offering tapes, adhesive products, packaging materials, labels, sticker sheets, glue guns, glue sticks, and utility products for business, office, industrial, e-commerce, retail, wholesale, and everyday use.

For any privacy-related questions, you can contact us at:

Cherian Enterprises
Email: info@cherianenterprises.com
Phone: +91 89287 18023
Address: A-302 Kent Enclave, R.M. Bhattard Road, Mumbai 400092

2. Information We Collect

We may collect personal and business information when you visit our website, place an order, submit a form, contact us, subscribe to updates, or create an account.

This may include:

• Your name

• Phone number

• Email address

• Billing and shipping address

• Company name, if provided

• GST or business details, if provided

• Order details and purchase history

• Product inquiries and custom requirements

• Logo, artwork, or brand details shared for custom printed tapes

• Payment confirmation details

• Communication details shared through email, phone, WhatsApp, or website forms

If our website allows account login, we may collect login-related details such as username or registered email ID. Passwords, if used, should be handled securely and not stored in plain readable form.

3. Information Collected Automatically

When you browse our website, certain information may be collected automatically through website systems, hosting tools, analytics tools, or cookies.

This may include:

• Device information

• IP address

• Browser type

• Operating system

• Pages visited

• Time spent on the website

• Website navigation activity

• Approximate location based on IP address

• Referral source, such as search engines or social media platforms

This information helps us understand website performance, improve user experience, and make our website more useful for visitors.

4. How We Use Your Information

We use your information to provide better service, process orders, and support your product requirements.

Your information may be used for:

• Processing and confirming orders

• Delivering products to your address

• Responding to inquiries and customer support requests

• Sharing product details, prices, quotations, and availability

• Processing bulk order and custom printed tape requirements

• Improving our website, products, and customer experience

• Sending order updates, invoices, payment details, and delivery information

• Sending promotional updates, offers, or product information, only where permitted

• Preventing fraud, misuse, or unauthorized activity

• Maintaining business, tax, accounting, and legal records

• Complying with applicable laws and government requirements

5. Payments

We may use third-party payment gateways or payment service providers to process online payments.

Cherian Enterprises does not store your complete card number, CVV, UPI PIN, net banking password, or other sensitive payment authentication details. Such payment information is processed by the payment gateway or banking service provider as per their own security standards and policies.

6. Sharing of Information

We do not sell your personal information.

However, we may share necessary information with trusted third parties only when required to complete your order, provide service, or comply with legal requirements.

This may include:

• Courier and logistics partners

• Payment gateway providers

• Website hosting and technology service providers

• Accounting, billing, or invoicing support

• Customer support or communication tools

• Marketing or analytics tools, where applicable

• Legal, tax, regulatory, or government authorities, when required by law

Only the information necessary for the specific purpose will be shared.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve browsing experience, remember preferences, analyze website traffic, and understand customer interest in our products.

Cookies may help us:

• Improve website speed and performance

• Understand which products or pages are viewed more often

• Remember user preferences

• Support marketing, retargeting, or analytics activities, where applicable

You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

8. Marketing Communication

If you subscribe to our newsletter, submit an inquiry, or share your contact details, we may contact you with product updates, offers, bulk pricing information, custom printed tape details, or other business-related communication.

You can choose to stop receiving marketing communication by contacting us at info@cherianenterprises.com.

Important order-related communication, payment updates, invoice details, delivery updates, or customer support messages may still be sent when necessary.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

We aim to use suitable security measures for website access, order data, customer information, and business communication. However, no online system, website, or internet-based data transmission can be guaranteed to be 100% secure.

Customers are also responsible for keeping their account login details confidential, wherever account access is available.

10. Data Retention

We keep your information only for as long as necessary for business, order processing, customer support, accounting, legal, tax, and compliance purposes.

Order records, invoices, payment records, and business communication may be retained as required under applicable laws and for legitimate business needs.

When information is no longer required, we may delete, archive, or anonymize it in a secure manner.

11. Your Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Update your contact or business details

• Request deletion of personal information, where legally permitted

• Withdraw consent for certain types of communication or data use

• Raise a privacy-related complaint or concern

To make a request, please contact us at info@cherianenterprises.com.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website and products are intended for general business and customer use. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has shared personal information with us, please contact us and we will take suitable steps as required.

13. Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier partners, social media platforms, or external tools.

Once you leave our website or use a third-party service, their privacy policy and terms will apply. Cherian Enterprises is not responsible for the privacy practices, content, or actions of third-party websites or platforms.

14. Custom Printed Tape and Artwork Data

For custom printed tapes, customers may share logos, brand names, artwork, design files, text, or packaging requirements.

Such information will be used only for quotation, design review, production, order processing, and related communication. Customers are responsible for ensuring that they have the right to use the logo, artwork, or brand material they provide to us.

15. Legal Compliance

We may disclose personal information if required by law, court order, government authority, tax authority, regulatory requirement, or for the protection of our legal rights.

16. Changes to This Privacy Policy

Cherian Enterprises may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date.

We encourage users to review this page periodically to stay informed about how we protect and use information.

17. Contact Us

For privacy questions, data requests, complaints, or support, please contact:

Cherian Enterprises
Email: info@cherianenterprises.com
Phone: +91 89287 18023
Address: A-302 Kent Enclave, R.M. Bhattard Road, Mumbai 400092